Sweepstakes Rules

To play with Sweeps Coins at Carnival Citi Casino, you must be at least 18 years old, physically located in an eligible state within the United States, and legally permitted to participate in sweepstakes-style games. Employees, contractors, and immediate family members of Carnival Citi Casino or its software and promotional partners are not eligible to enter or win. By registering, you confirm that you meet these requirements and agree to follow these sweepstakes rules and the site Terms and Conditions.

Certain states restrict participation. Sweepstakes play is not available where state law prohibits it, including residents of Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Montana, Nevada, Michigan, Washington, Idaho, and Utah. If you live in a restricted state, you must not create an account or attempt to participate.

Fast account setup and verification — registration rules explained

Create one account per person, household, and billing address. During registration, you must provide accurate full name, date of birth, email address, phone number, and residential address, and accept the Carnival Citi Casino Terms and Conditions and Privacy Policy. Mobile number verification is required to activate the no-deposit Sweeps Coins welcome award.

We use standard identity checks to confirm age and eligibility. Before any cash prize is paid, you may be asked to complete account verification, which can include government-issued photo ID, a selfie, proof of address, and verification of your payment method. If verification is not completed within the requested time, withdrawals and prize awards may be delayed or forfeited.

How Sweeps Coins work — free and paid paths to play

Carnival Citi Casino operates two separate balances—Gold Coins for play-for-fun, and Sweeps Coins for sweepstakes play and prize eligibility. Sweeps Coins are the only balance used to win cash prizes.

You can obtain Sweeps Coins through several methods:

• Automatic no-deposit welcome award: new accounts that complete mobile verification receive 10,000,000 Gold Coins and 5,000 Sweeps Coins, subject to a 1x playthrough for the Sweeps Coins welcome benefit.
• Daily login credits: log in each day to claim automatic Daily Bonuses that may include Gold Coins or Sweeps Coins.
• Luck Draws and in-game promotions: earn drawing tickets by playing—generally one ticket for every 10,000 Sweeps Coins wagered—and win larger Sweeps Coin awards in daily drawings.
• Social media and special giveaways: occasional promotions award Sweeps Coins for participating in approved activities.
• Purchase bonuses: buying Gold Coins may include bonus Sweeps Coins as part of promotional offers. Purchasing is optional and not required to receive Sweeps Coins or to enter sweepstakes.

No purchase is necessary to receive Sweeps Coins or to participate in sweepstakes games. Using paid options can increase the rate at which you acquire Sweeps Coins, but free methods and promotional awards allow entry at no cost.

How sweepstakes promotions operate — games, draws, and timelines

Sweepstakes promotions run on a scheduled or ongoing basis and are governed by specific promotional terms. Sweeps Coins are used to play eligible slots, table games, video poker, and live dealer variants where available. Luck Draws use earned tickets to enter daily drawings that award Sweeps Coins prizes to randomly selected ticket holders.

Promotions have clear start and end dates and may include entry requirements, playthrough conditions, and caps on winnings. Winners are notified by email or phone, and prize claims must be completed within the timeframe stated in the promotion rules. All sweepstakes are subject to the site Terms and Conditions and specific promotional rules, which take precedence.

Prize redemption, payouts, and tax reporting

To convert Sweeps Coins into withdrawable cash, you must meet the applicable playthrough and verification conditions. Prize payouts are subject to review and validation. Before any withdrawal is processed, Carnival Citi Casino may require identity verification and documentation to comply with anti-fraud and anti-money laundering policies.

Winning players are responsible for reporting taxable income to the appropriate tax authorities. Carnival Citi Casino will collect tax information and issue tax forms as required under United States law for qualifying awards. Large prizes may require additional documentation, including signed affidavits or releases, before payment.

Prohibited activities and safety-first fraud prevention

Prohibited behavior includes, but is not limited to:

• Creating multiple accounts or sharing accounts to circumvent limits.
• Using automated software, bots, or scripts to play or manipulate outcomes.
• Collusion, cheating, or exploiting game or promotional bugs.
• Using false identities, fabricated documents, or stolen payment methods.
• Attempting to bypass geolocation or play from restricted jurisdictions via VPN or other means.
• Chargebacks or reversing payments after receiving Sweeps Coins or prizes.

We deploy geolocation technology, fraud detection systems, manual reviews, and transaction monitoring to protect players and ensure fair play. Suspected fraud or abuse may result in temporary account holds while we investigate.

When accounts are suspended or players are disqualified

Accounts may be suspended, restricted, or permanently closed for violations of these sweepstakes rules, the Terms and Conditions, or applicable law. Typical reasons for action include failed verification, evidence of multiple accounts, chargebacks, suspicious activity, bonus abuse, or play from a restricted state. If your account is suspended pending review, all pending prizes and balances may be frozen until the investigation is complete.

If disqualified, you may forfeit Sweeps Coins, bonuses, and any pending prizes. Carnival Citi Casino reserves the right to seek recovery of funds or pursue legal remedies where appropriate. If you believe a suspension or decision is in error, contact customer support via live chat or email at support@carnivalciti.com to request a review.

Payment options, currency, and support

Transactions on Carnival Citi Casino are processed in United States dollars. Accepted payment methods include American Express, Apple Pay, MasterCard, PayPal, Trustly, and Visa. Payment methods may be used for purchasing Gold Coins and optional promotional bundles, but they are not required for free entry or to claim no-purchase awards.

If you need help with verification, prizes, or account status, contact customer support by using the live chat on the site or by emailing support@carnivalciti.com.

Updates, governing terms, and final notes

These sweepstakes rules are part of the Carnival Citi Casino Terms and Conditions and may be updated from time to time. Any material changes will be posted on the site with an updated effective date—effective date: July 04, 2026. Participation implies acceptance of the current rules and any posted amendments.

Always review the full Terms and Conditions and the specific rules for each promotion before you play. Responsible play is important—set limits, know the rules, and play within your means.