Terms and Conditions

These conditions set out the rules for accessing and using Carnival Citi Casino’s website, your player account, the games, promotions, and related services. By registering, logging in, or using the site you agree to these service terms and to any specific rules that apply to promotions or games. This page explains the main rights, responsibilities, and restrictions that apply when you use the platform.

Who may use Carnival Citi Casino

Carnival Citi Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play. The minimum age on this site is 18, unless your local law requires a higher age, in which case that higher age applies.

It is your responsibility to ensure online gambling is lawful where you are located. The operator may restrict access or withhold certain services, games, or promotions in specific states or regions, and may refuse registrations from locations where the service is not permitted.

Creating and managing your account

When you create an account you must provide accurate, complete, and current information. Accounts must be registered in the account holder’s legal name, and each person may only hold the number of accounts permitted by the operator.

We may require you to verify your identity and account details before you can deposit, withdraw, or claim bonuses. If your account details change, update them promptly so your information stays correct.

Identity checks and verification

To meet regulatory and safety obligations, Carnival Citi Casino may request documents or information to confirm your identity, age, address, or ownership of payment methods. Typical requests include copies of government-issued ID, proof of address, and copies of payment cards or account statements.

Verification requests are routine. Delays in providing requested documents may result in restrictions on your account, including temporary holds on withdrawals until verification is complete.

Your account security and responsibilities

You are responsible for keeping your login details secure and for all activity on your account. Do not share your password, let others use your account, or transfer access for any reason. If you suspect unauthorized access, contact support immediately by live chat or email at support@carnivalciti.com.

Accounts are personal. They may not be sold, transferred, or used on behalf of another person.

Payments, deposits, and withdrawals

Carnival Citi Casino accepts a range of common payment options and operates in United States dollars. Available methods may include major card networks such as American Express, MasterCard, Visa, and other common online options like Apple Pay, PayPal, and Trustly. Payment method availability can vary by state and may be subject to change.

Processing times, limits, and verification requirements differ by method. Withdrawal requests may be reviewed before approval and can be delayed while verification is in progress. Reasonable checks may be applied to prevent fraud or money laundering, and the operator may require funds to be withdrawn using the same method used for deposit when feasible.

Any fees imposed by banks or third parties are your responsibility unless otherwise stated on the site.

Promotions, bonus rules, and sweeps

Promotional offers, sweepstakes, and bonuses are subject to specific bonus terms in addition to these platform rules. Common elements you should expect include eligibility requirements, wagering requirements, time limits, game restrictions, and maximum conversion or withdrawal limits.

Representative promotions currently available on the platform include:

• The no-deposit welcome offer of “10M Coins & Free SC 5,000,” which is credited automatically on registration and mobile number verification, carries a 1x wagering requirement, and is eligible for play on slots, video poker, arcade games, table games, and fish games. No deposit is required for this welcome offer. This and similar offers are restricted in certain states, including Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Montana, Nevada, Michigan, Washington, Idaho, and Utah.
• Daily login bonuses, daily drawings where tickets are earned for playing Sweeps Chips, first deposit bonuses linked to Sweeps Coin activity, social media giveaways, and in-game or purchase-related bonuses.

Always read the full, specific bonus terms before participating. Where a conflict exists between a promotion’s specific terms and these platform rules, the promotion’s terms will apply for that offer.

Game availability and service access

Carnival Citi Casino works with third-party software providers, including Endorphina, Habanero, and KA Gaming, to offer slots, table games, video poker, and other titles. Game lists, features, and providers may change. Some games, features, or payment methods may not be available in all states or on all devices.

Service interruptions may occur for maintenance, software updates, network issues, or technical faults. The operator does not promise uninterrupted access to any game or feature and may add, remove, suspend, or limit games, promotions, or services at any time.

Fair play and prohibited behavior

Players must act honestly and follow these platform rules. Prohibited conduct includes, but is not limited to:

• Using the site for unlawful or fraudulent purposes.
• Colluding, cheating, or attempting to manipulate game outcomes, systems, or promotions.
• Engaging in chargeback abuse, bonus abuse, or other forms of payment manipulation.
• Providing false information or using false identities.
• Using unauthorized software, bots, automated scripts, or other tools to play or interact with the site.
• Allowing another person to use your account.

The operator will investigate suspected breaches and may take action where rules are broken.

Operator rights on restricted conduct

If the operator reasonably believes that rules have been breached, verification is incomplete, or misuse has occurred, it may refuse service, limit account activity, suspend bonuses, freeze transactions pending review, withhold promotional rewards, or close accounts. Any withheld funds may be retained to cover legitimate claims, corrections, or outstanding obligations, consistent with applicable law.

Actions will be taken in a measured way and with an aim to resolve issues fairly.

Errors, mistakes, and technical problems

System errors, display mistakes, incorrect balances, game malfunctions, or interrupted sessions may occur. Carnival Citi Casino reserves the right to correct obvious errors and to cancel, reverse, or refuse transactions, bonuses, or wagers where an error is evident. Adjustments will be made in a fair and reasonable manner.

If you believe an error has affected your account, contact support promptly with details.

Responsible gaming and player protections

Gambling should be treated as entertainment, not a way to make money. Carnival Citi Casino offers or supports tools to help control play, such as deposit limits, session reminders, loss limits, and self-exclusion options. If you feel your gambling is causing harm, use these tools or seek independent help.

The operator may apply restrictions or deny access to protect players and meet regulatory obligations.

Intellectual property and site content

All site content, including design, text, images, and software components, is the property of Carnival Citi Casino or its licensors. You may not copy, republish, reproduce, redistribute, or commercially exploit site content without written permission.

Third-party providers and linked services

Some games, payment services, and technical features are provided by third parties. These providers are responsible for their own services, and availability may be subject to their terms and operational limits. The operator is not responsible for third-party failures, delays, or breaches beyond its reasonable control.

Links to third-party sites are provided for convenience and do not imply endorsement. The operator is not responsible for third-party content or practices.

Limits on liability

To the fullest extent permitted by law, Carnival Citi Casino is not liable for losses or damages arising from events beyond its reasonable control, including technical interruptions, user error, unsupported devices, third-party failures, network outages, or force majeure events. Liability for direct losses will be limited as permitted by applicable law.

This section does not seek to limit liability that cannot be limited under applicable law.

No guarantee of uninterrupted service

The site, games, and services are provided on an “as is” and “as available” basis. The operator does not guarantee continuous, error-free, or uninterrupted access, and makes no promise about the ongoing availability of particular games, features, or payment methods.

Changes to these conditions

The operator may amend these site terms from time to time. The most recent version published on the website will apply from the date it is posted, unless otherwise stated. It is your responsibility to review the terms periodically.

Related policies to review

In addition to these platform rules, review our Privacy Policy, Bonus Terms, Responsible Gaming information, AML/KYC policy, and Cookie Policy where available. These documents explain data handling, promotional details, player protections, and anti-money-laundering procedures.

For an overview of the site and offerings, see our Carnival Citi Casino review.

Contacting support

If you have questions about these conditions or your account, contact Carnival Citi Casino via live chat on the site, or email support@carnivalciti.com. Support can provide assistance with verification, payments, and general inquiries.

These conditions are intended to create clear expectations for using Carnival Citi Casino. Continued use of the website and services indicates your acceptance of these rules and any updates posted on the site.