Support
Carnival Citi Casino puts player satisfaction first with responsive customer support available whenever you need assistance. Our dedicated team is ready to help with any questions about your account, game rules, or payment processing through multiple convenient channels.
Instant Help via Live Chat
Get immediate answers through our 24/7 live chat support. Our trained representatives typically respond within 60 seconds to address your concerns about gameplay, account access, or bonus terms. The chat feature is accessible from any page on our site—just look for the chat icon in the bottom right corner of your screen.
Email Support for Detailed Assistance
For more complex issues or when you need to send documentation, our email support team is available at support@carnivalciti.com. Most inquiries receive responses within 4-6 hours, with a maximum wait time of 24 hours during peak periods. Our support team handles everything from technical troubleshooting to questions about Diamond Vapor Slots, Satoshi's Secret, and other popular games.
Comprehensive Self-Help Resources
Save time by checking our extensive FAQ section. We've compiled answers to common questions about payment methods like Visa, MasterCard, and Trustly, plus detailed guides on claiming your 10M Coins & Free SC 5,000 welcome bonus. Our step-by-step tutorials can help you resolve many issues without waiting for assistance.
Payment Support Made Simple
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US-Focused Support Experience
Our support team understands the specific needs of American players. They're knowledgeable about US banking options, regional promotions, and can provide guidance on responsible gaming practices that comply with US regulations. All support is provided in American English with team members who understand local gaming preferences.
We're Here to Enhance Your Experience
At Carnival Citi Casino, our support team doesn't just solve problems—they enhance your gaming experience. Whether you need help understanding coin sizes on KA Gaming slots or want to learn more about maximizing your welcome bonus, our friendly representatives are committed to providing clear, helpful information that gets you back to enjoying your favorite games faster.